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Here you can use the same technology to connect that you and your customers will experience on your own website.

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Frequently Asked Questions

A selection of frequently asked questions and related answers.
How are you able to answer my phone calls?

Included with your BeeOpen and Pro level subscriptions is your own call-forwarding phone number. This is usually a toll-free or local phone number that you can easily forward inbound calls to your business at any time, your customer will not need to change the phone number they call you. What makes BeeOpen unique is our ability to handle both live phone calls and live chats.  We feel strongly that your communications strategy should be consistent across all inbound channels, obviously that includes phone calls for most consumer businesses.

What makes BeeOpen different from other Live Chat providers?

BeeOpen is a different because we created an affordable solution once only available to the worlds biggest brands. Your subscription includes premium integrated conversation technology combined with a team of expertly trained live agents to actually answer those chats (and phone calls) on your behalf.  This means your one low price subscription to BeeOpen includes both the technology and the services to make it really work.

How long does it take to get started?

After completing your registration and choosing your plan, you'll instantly have a phone number you can forward calls and receive SMS texts. Additionally, you'll have the code to apply BeeOpen Live Chat bubble on your website. If you use Facebook Messenger or have a Facebook page, you can enable those conversations to flow into BeeOpen as well.

We let you schedule your on-boarding consulting call at your convenience, during this call we take time to review your business FAQs and design the script you prefer our agents use when communicating with customers on your businesses behalf.

Do I need to have technical expertise to get started with Live Chat??

No technical skills are required from you. Every new BeeOpen subscription includes a free "Get Live" kickoff cal. This call can be scheduled at your convenience. During that call, our experts we will help you apply the BeeOpen Live Chat code to your website, or, if needed we will gather details to communicate with your webmaster to help facilitate the installation.

Why do you use service engagements vs. minutes?

Because we handle both Calls and Chats on your businesses behalf. The time required for Chats versus Calls is different, Chat type conversations generally take longer due to typing required between replies. It also helps keep package the service into a single price you can depend on each month. You'll always know where you stand compared to your plan, and unused service points can be carried over to the next period with no penalty.

What if I need more users?

Each subscription plan includes users. You can upgrade to the next plan, or add more users in the app for $8/month per additional user.

I have multiple websites, can I install BeeOpen Live Chat on all of them?

Each plan allows for a allotted number of authorized domains. Adding more website domains is allowed for $5/month per domain.

Where are your agents located, is english their primary language?

Our contact center is located in suburban Chicago, IL. Our agents speak English, however, we have some teams with bi-lingual skills (Spanish & English). If your business requires bi-lingual agents, please let us know and we can be sure your conversations route to our bi-lingual team.